Refund policy
Return & Refund Policy
Our Commitment to Your Satisfaction
Thank you for shopping with Drop, Ship n' Roll. We want you to enjoy every purchase and are committed to providing quality products and excellent customer service. If something isn't right with your order, we'll do our best to make it right.
Return Eligibility
Most non-living products may be returned within 30 days of delivery if they meet the following conditions:
- The item is unused and in its original condition.
- All original packaging, labels, and accessories are included.
- Proof of purchase is provided.
Returns that do not meet these requirements may not be eligible for a refund.
Live Plants
Because live plants are perishable, they require special handling.
If your plant arrives damaged or unhealthy, please contact us within 48 hours of delivery. Include clear photos of both the plant and its packaging so we can review your claim promptly.
Once your claim has been reviewed, we'll work with you to provide an appropriate resolution, which may include a replacement or refund when applicable.
Non-Returnable Items
The following items cannot be returned:
- Live plants after the damage reporting period has expired
- Personalized or custom-made products
- Clearance or final sale items
- Opened personal care products (if applicable)
How to Request a Return
To begin a return, please email us at:
Please include:
- Your order number
- Product name
- Reason for the return
- Photos (if the item arrived damaged)
Our customer support team will review your request and provide return instructions if your return is approved.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged.
- The item was defective.
- We shipped the incorrect product.
We recommend using a trackable shipping service when returning merchandise.
Refunds
After your returned item has been received and inspected, we'll notify you of the status of your refund.
Approved refunds will be issued to your original method of payment within 7–10 business days, depending on your financial institution.
Exchanges
If you'd like to exchange an eligible item, please contact us before returning your order. Exchanges are subject to product availability.
Order Cancellations
Orders may be canceled before they have been processed for shipment.
Once an order has shipped, it can no longer be canceled.
Need Assistance?
If you have any questions regarding returns, refunds, or your order, we're here to help.
Email: info@dropshipnroll.com
We strive to respond to all customer inquiries within 1–2 business days.
Thank you for choosing Drop, Ship n' Roll. We appreciate the opportunity to help you create a home you'll love.